Shipping policy

🚚 Shipping Policy

Effective Date: 10/11/2025
Welcome to Uma Creation, your trusted destination for premium Islamic and occasion-based gifts.
This Shipping Policy explains how we handle order processing, delivery times, shipping costs, and related details for all purchases made through our website [yourdomain.com].

📦 Order Processing

  • All orders are processed within 1–3 business days after receiving payment confirmation.

  • During high-demand seasons (Ramadan, Eid, Nikah season), order processing may take slightly longer.

  • You will receive a confirmation email with your order details once your purchase is complete, and another email with tracking information once your order has shipped.

🌍 Shipping Destinations

We currently ship to:

  • All across India / Canada / USA / UK / Australia
    If you do not see your location listed at checkout, please contact us at [your email] and we’ll try our best to assist.

💰 Shipping Rates

  • Shipping rates are calculated at checkout based on your delivery location and order weight.

  • Occasionally, we offer free shipping promotions — details will be mentioned on the homepage or during checkout.

  • For bulk or custom gift orders, shipping may vary depending on package size and destination.

⏱️ Estimated Delivery Time

  • Domestic Deliveries: 3–7 business days (depending on your city).

  • International Deliveries: 7–21 business days (depending on customs and courier service).

Please note that delivery times are estimated and may vary due to factors beyond our control, such as weather, customs, or courier delays.

🕋 Special Notes for Islamic Occasions

If your order is for a specific event (e.g., Nikah, Aqiqah, Eid, or Hajj return gifts), we recommend placing your order at least 10–14 days in advance to ensure timely delivery.

📮 Order Tracking

Once your order ships, you will receive a tracking link via email or SMS.
You can use this link to monitor your shipment in real time.
If your tracking number doesn’t work within 48 hours, please contact us for assistance.

❗ Incorrect Address or Delivery Issues

Please double-check your shipping address before placing your order.
We are not responsible for packages delayed or returned due to incorrect or incomplete addresses.
If your package is returned, reshipping charges may apply.

💔 Lost or Damaged Packages

We take utmost care in packaging your items safely.
If your order arrives damaged, or if you suspect it is lost in transit, please contact us within 3 business days with your order number and photos (if applicable).
We will investigate with the courier and provide a suitable solution.

🤝 Contact Us

For questions about shipping or delivery, reach out to our support team at:
📧 [your@email.com]
📞 [your phone number]
or use the contact form on our website.